Enter a tracking number by hand

1. On the order, find the shipment under TRACKING.
2. Pick the carrier, type the number in Enter tracking #, and click Save.

The customer gets their tracking email automatically. Tick Hide from customer first if this tracking should not go to them (for example a parcel coming to your store).

When everything on the order has shipped, set the order's status to Shipped. That also marks its open shipments as shipped, which keeps your records accurate.

If you bought or shipped an item outside the system, use + Record Manual Shipment instead: choose the item, who shipped it, the carrier and the tracking number, then click Record Shipment. Nothing is sent to any distributor.

More help

• Tracking numbers