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Practical guides for gun stores running on Trinity: orders, distributors, shipping, GunBroker, payments, FFL transfers and your website.
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Orders and fulfillment
Working an order from the moment it lands: statuses, profit and what Trinity does for you.
2 articles in this topicDistributors
How Trinity orders from RSR, Chattanooga, Lipsey's and the rest, and why it sometimes chooses ship to store.
- Blocking a distributor for a brand
- Chattanooga (CSSI): orders under $50 and hazmat ship to store
- When Lipsey's tracking shows up
- Why some RSR items go ship to store
Shipping and hazmat
Shipping fees, free shipping, and why hazmat items stay off your store.
- Pricing your shipping so drop ships don't lose money
- Turning off free shipping for one product
- Why hazmat items are not sold on your store
GunBroker
Listing on GunBroker through Trinity: terms of sale, settings and what may be listed.
1 article in this topicPayments and fraud
Card payments, fraud screening and what happens when an order is declined.
1 article in this topicFFL transfers
Getting the right FFL on every firearm order, and keeping the dealer records clean.
2 articles in this topicYour website
Editing your pages, and helping customers who have trouble reaching your site.
2 articles in this topicRecently updated
- Why some RSR items go ship to storeRSR refuses to drop ship certain items for each dealer account. Trinity reads your account's list every day and orders those items ship to store for you.Distributors
- Why the profit on an order says PendingThe profit box on an order shows Pending until the shipping is settled, because until then nobody knows what the shipping will really cost.Orders and fulfillment
- When Lipsey's tracking shows upLipsey's releases each day's shipments late that night. Trinity checks the last three days on every run, so late postings and combined shipments still get their tracking.Distributors
- Turning off free shipping for one productA brand or category rule can give a product free shipping you did not want. Turn it off for that one product on the Free Shipping page, everywhere at once.Shipping and hazmat
- Pricing your shipping so drop ships don't lose moneyCompare what you charge customers for shipping with what your distributors charge you to drop ship, on your website and on GunBroker.Shipping and hazmat
- What happens when NoFraud declines an orderIf your store uses NoFraud and it fails a checkout, Trinity voids the card authorization and does not create the order, so the card is never charged.Payments and fraud