Getting started and go live

Launch Trinity with the required setup and checks before your store goes live, plus quick fixes for common problems.

• Your go live checklistYour admin shows the live status of these items, read from the same checks the Setup Wizard runs. Anything marked Needs setup has an Open link to the page that fixes it.
• A product shows out of stock that I expect to sellHazMat and NFA items are hidden by default, and any item none of your distributors currently stock shows as out of stock.
• Email is not sendingCheck your provider and its login on Email Sending Settings. Your store cannot go live until outgoing email works.
• My prices look wrongPrices are worked out from your live cost and your markup rules, never typed in by hand.
• Turn your store on (Go Live)Until you turn it on, your store is private: only you, your team while signed in, and people with your preview PIN can see it, and customers cannot order. Go Live in the left menu is where you finish up and open it.
• Welcome to your adminThis is the control center for your store. From here you manage your catalog, take and fulfill orders, print shipping labels, handle FFL transfers, and set how your store runs.
• What you need before launchMost of these you enter yourself in the Setup Wizard, which shows a check next to each item as it is finished.
• Where each store setting livesA table of every store setting and the admin page where it lives: store details, email, sales tax, distributors, pricing and payments.
• Your store address, hours and social media linksYour address, phone, opening hours and social media links are on Store Info & Surcharge (left menu, under System). Everything on the page saves together with Save Settings at the bottom.