Why did my customer not get tracking for a ship to store order?
That is on purpose. The tracking on a ship to store shipment is the parcel coming from the distributor to your store, not to the customer, so it is never emailed to them. Use the Customer STS Notice status to let them know their order is being processed, and Ready for Pickup when it arrives.
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Still stuck? Email support@2adata.com and tell us which article you were reading.
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