Connect your outgoing email

Your store sends order confirmations, tracking and price emails from your own mailbox. Set it up on Email Sending Settings (also reachable from Settings and the Setup Wizard's Email step).

1. In Send email via, pick where your mailbox lives: Gmail / Google Workspace, GoDaddy / Professional Email or Microsoft 365 / Outlook. The server settings fill in for you.
2. For Username, enter the full address customers should see as the sender.
3. For Password:
   • Gmail: a Google App Password, not your normal password. In your Google Account go to Security, 2 Step Verification, App passwords, name it Trinity and paste the 16 character code.
   • Microsoft 365: the mailbox password, or an app password if you sign in with a code from your phone. Authenticated SMTP must also be on (see the next article).
   • GoDaddy Professional Email: your mailbox password.
4. Click Save Settings, then Send test email to your own address. When the test arrives, the Setup Wizard's Email check turns green.

If the test fails, it is almost always one of three things: a typo in the app password, two step sign in turned on without an app password, or Authenticated SMTP still off on Microsoft 365.

More help

• Your store email