Troubleshooting distributor connections

Most distributor connection problems fall into a handful of patterns. Start with the one that matches what you see.

"Use your normal website login"

Distributors sometimes say this when what they mean is "we did not set up integration access". Reply with something like:

Please confirm in writing that my standard website username and password are authorized for third party catalog updates and electronic order submission. If not, please pass this request to Web Services, Data Services or E-commerce Support.

The catalog works, but orders fail

The feed credentials can be right while electronic ordering is not switched on. Ask the distributor to confirm:

• your fulfillment account is approved,
• you are enrolled for drop shipping,
• you have production API access, not test access.

In Trinity, also check that Ordering is switched on for that distributor, and that any test or sandbox switch on its settings page is off.

Inventory is not updating

Check, one at a time:

• the username belongs to the right account,
• the password has not expired,
• the distributor has authorized Trinity by 2AData,
• the feed is production, not test,
• the account is active and in good standing.

Then open the distributor's settings page (Shipping & FFL > Distributors, Configure) and run the connection test. On pages with a Catalog updates switch, updates stay off until a test passes, and Trinity asks for a new test after a login changes.

Only some products can be ordered

You may be missing a separate firearms, accessories, dropship or fulfillment account. Ask the distributor which product types each set of credentials is enabled for.

Credentials that worked elsewhere fail here

Some distributors issue credentials for one specific integrator. Ask them to authorize Trinity by 2AData and issue new credentials if they need to.

A distributor is missing from the list

On Shipping & FFL > Distributors, distributors that are switched off sit in the Disabled distributors section below the main list. If it is not there either, email support@2adata.com.

Related

• Checking distributor credentials before you use them
• Connecting your distributors to Trinity
• The full Distributor Credentials Guide on 2AData.com