Orders held for fraud review

If your store uses NoFraud, an order NoFraud wants to look at more closely is put on hold (status Do Not Ship, HOLD) with a note on the order. Do not ship it while it is in review.

• We check NoFraud again every 15 minutes. When NoFraud approves the order, it moves to Pending by itself and you process it as normal.
• If NoFraud declines it, the order stays on hold and you get an email. Nothing is cancelled or refunded automatically: decide what to do with it yourself.

Every change is written on the order, so you can see when NoFraud answered and what it said.