Drop ship or ship to store

• Drop ship: the distributor ships straight to your customer (or to the customer's FFL for a firearm). Fastest, and nothing to handle on your end.
• Ship to store: the item comes to your store first, then you ship it out or the customer collects it. Used when a distributor only offers this for an item.

The order page recommends a method for each item; you make the final call. Firearms always go FFL to FFL.

Important: Refunds are never issued automatically. Get the item back first (return, label, received), then a person runs the refund.