Order statuses

Every order has a status. You see the status name in your admin; the customer sees a simpler name on their order page. These are the ones you will use most:

Status	What it means	What to do next
Pending	Just placed	Check the payment and the order details
In Processing	Paid and being worked	Attach the FFL if it is a firearm, then source the item
Awaiting FFL	A firearm order with no receiving dealer FFL on file yet	Get the FFL from the customer or their dealer
Customer STS Notice	A ship to store order is on its way to you	Lets the customer know their order is being processed
Ready for Pickup	The item is at your store	Emails the customer that it is ready
Partially Shipped	Some items have shipped	Ship the rest
Shipped	On its way	The customer gets tracking by email
Cancelled	The order was cancelled	A refund is never automatic; a person runs it

Note: Your store has more statuses than this for special cases (returns, holds, waivers and so on). If you want the wording of a status email changed, email us.

More help

• What the Customer STS Notice status sends
• What Ready for Pickup sends